Privacy notice
We process personal data when you use Freightdog, contact us, apply for a job or work with us as a business partner. This notice explains what data we collect, why we use it, how long we keep it and what rights you have.
What this notice applies to
This notice applies to:
- Freightdog iOS and Android apps
- Freightdog web app
- Freightdog Outlook Add-in
- Custom Freightdog software tailored to specific clients
- Other customer-facing Freightdog products
At a glance
We process personal data relating to:
Customers and potential customers
We use contact and business information to provide our services, manage customer relationships, invoice customers and keep records.
We may keep this data for up to seven years after our work with a customer has ended.
Website and social media enquiries
We use the information people send us to respond to questions and comments and to improve our services.
We keep this data only as long as needed to deal with the enquiry.
Job candidates
We use application data to assess candidates and manage the recruitment process.
We normally keep this data for up to four weeks after the application process ends. With the candidate’s consent, we may keep it for up to one year.
Suppliers and other business contacts
We use contact and business information to manage our relationships with suppliers and other companies we work with.
We keep this data for as long as needed for those purposes.
Who is responsible for your data?
Freightdog B.V. is the controller for the personal data described in this notice.
This means we decide why and how that personal data is processed.
Freightdog B.V.
Burgemeester Stramanweg 105
1101 AA Amsterdam
The Netherlands
privacy@freightdog.com
+31 85 2500 248
freightdog.com
Customers and potential customers
We may use:
- contact details of customer contacts
- personal data from Chamber of Commerce extracts and other public registers
- other personal data needed to manage the customer relationship
We use this data to:
- communicate with customers
- provide our services
- enter into and perform agreements
- send invoices
- keep financial and business records
Our legal basis is:
- performing or preparing to enter into an agreement
- complying with legal obligations
We may keep this personal data for up to seven years after the customer relationship ends.
Website and social media enquiries
We may use:
- the sender’s contact details
- other personal data included in the message
We use this data to:
- respond to the message
- improve our services based on the feedback or enquiry
Our legal basis is our legitimate interest in being able to respond to people who contact us and improve our services based on their feedback.
We keep this data for as long as necessary to deal with the enquiry.
Information that you make public on social media may also be removable by you directly through the relevant platform.
Job candidates
We may use:
- contact details
- information submitted through the application process, including qualifications, employment history, education and answers to application questions
- additional information voluntarily provided by the candidate, such as a video, grades or assessments
- relevant information found on social media
- notes made during interviews
We use this data to:
- assess whether a candidate is suitable for a role
- compare candidates and select the most suitable person
Our legal basis is our legitimate interest in running a proper recruitment process.
If a candidate voluntarily provides additional personal data, including special categories of personal data, we process that information based on consent.
Special categories of personal data may include information about health, religious beliefs, sexual orientation, political opinions or ethnic background.
Candidates are never required to provide this information and may withdraw their consent by emailing privacy@freightdog.com.
We normally keep candidate data for up to four weeks after the application process ends.
With the candidate’s consent, we may keep it for up to one year.
Suppliers and other business contacts
We may use:
- contact details
- information relevant to the business relationship, such as banking details
We use this data to:
- communicate with suppliers about their services
- process supplier invoices
- keep financial and business records
Our legal basis may be:
- performing or preparing to enter into an agreement
- complying with legal obligations
- our legitimate interest in working effectively with suppliers and their employees
We keep this data for as long as necessary for these purposes.
When we need your data
Some personal data is necessary for us to provide our services, enter into an agreement or comply with the law.
If this information is not provided, we may not be able to provide our services.
When we keep data longer
Sometimes we need to keep personal data longer than the retention periods described above.
We only do this where:
- the law requires it
- we are investigating fraud or abuse
- the data is needed for a legal claim
Where appropriate, this data is kept separately from information used for day-to-day business purposes.
Service providers and other third parties
We use third-party service providers that process personal data on our behalf.
These providers may help us with:
- email management and communication
- data storage
- invoicing
- accounting
- newsletters
- customer relationship management
Where a service provider processes personal data on our behalf, we remain responsible for ensuring appropriate protection of that data.
In some cases, we also share personal data with organizations that use it for their own purposes.
These may include:
Payment providers
Payment providers are responsible for the personal data they process in connection with their services.
Tax authorities
We may be legally required to include personal data in our financial records and share that information with tax authorities.
We may also share personal data where:
- the law requires us to
- you have given consent
- it is necessary to protect our interests or the interests of others
- it is necessary in connection with legal proceedings
- our company is sold, merged or reorganized
Where data is stored
The third parties described in this notice store the personal data we share with them within the European Economic Area (EEA), consisting of the European Union, Norway, Iceland and Liechtenstein.
If you would like more information about this or a copy of the relevant safeguards, contact privacy@freightdog.com.
Your rights
Depending on the situation, you may have rights relating to your personal data.
These rights are not absolute.
For example, there may be situations where we need to retain or continue processing certain information to comply with the law or protect the rights and freedoms of others.
If we cannot fully comply with a request, we will explain why.
To exercise your rights, contact privacy@freightdog.com.
Complaints
If you believe that we are not handling your personal data properly, you may lodge a complaint with your national data protection authority.
You can find a list of the European data protection authorities, their websites and contact details here.
Changes to this notice
We may update this privacy notice from time to time.
If we make material changes, we will publish the updated notice on our website or contact you directly where appropriate.
Contact
Questions about privacy or this notice can be sent to:
Freightdog B.V.
Burgemeester Stramanweg 105
1101 AA Amsterdam
The Netherlands
+31 85 2500 248
freightdog.com